Shipping & Returns.
Shipping
Processing Time
Each piece is printed to order, which means production begins after you place your order. Most orders enter production within 1 business day.
Shipping Options
We offer free standard shipping:
- Standard — Free on all orders. Arrives within 7–10 business days from order date.
Where We Ship
First Den currently ships within the United States only. International shipping is in the works — subscribe to the newsletter to be the first to know when it launches.
Tracking
Once your piece ships, a tracking link will be sent to the email address on your order.
Order changes & cancellations
Need to make a change or cancel? Email hello@firstden.co within 24 hours of placing your order. Once production begins, we can no longer change or cancel orders.
Returns
General policy
All sales are final unless there's a defect or shipping issue. Because every piece is printed to order, we're unable to accept returns for change of mind, incorrect size selection, or any other reason unrelated to product quality. Please review product details carefully before placing your order.
Damaged, defective, or incorrect pieces
If your piece arrives damaged, defective, or with a printing error, we'll make it right. Email hello@firstden.co within 7 days of delivery with:
- Your order number
- A photo of the issue
- A short description
We'll arrange a replacement or refund at no cost to you.
Lost packages
If your package never arrives, email hello@firstden.co with your order number. We'll work with the carrier to locate it. If it can't be recovered, we'll send a replacement.
Digital downloads
All digital download sales are final. Files are delivered by email within minutes of purchase. Please check your spam folder if you don't see your file shortly after ordering.
Refund timeline
Approved refunds are processed within 5–10 business days and credited to the original payment method.
Questions? Reach us at hello@firstden.co.
We're here.