Refund policy

General policy

All sales are final unless there's a defect or shipping issue. Because every piece is printed to order, we're unable to accept returns for change of mind, incorrect size selection, or any other reason unrelated to product quality. Please review product details carefully before placing your order.

Damaged, defective, or incorrect pieces

If your piece arrives damaged, defective, or with a printing error, we'll make it right. Email hello@firstden.co within 7 days of delivery with:

• Your order number
• A photo of the issue
• A short description

We'll arrange a replacement or refund at no cost to you.

Lost packages

If your package never arrives, email hello@firstden.co with your order number. We'll work with the carrier to locate it. If it can't be recovered, we'll send a replacement.

Digital downloads

All digital download sales are final. Files are delivered by email within minutes of purchase. Please check your spam folder if you don't see your file shortly after ordering.

Refund timeline

Approved refunds are processed within 5–10 business days and credited to the original payment method.